About us
Reminders and missed appointments
It is our policy to see patients promptly to avoid waiting times. Although emergencies do arise, over which we have no control, we do ask that patients arrive on time for their appointment. If you are visiting us for the first time, please arrive 10 minutes early so that the necessary forms may be completed.
As a general courtesy, we will confirm your appointments with an automated text or phone message. Please therefore ensure that we have your up-to-date contact details. If you need to cancel your appointment, please let us know as soon as possible and no later than 24 hours. We reserve the right to charge for missed appointments or where insufficient notice has been given, at the discretion of the Practice Manager.
Reminders are sent as a courtesy. We rely on patients to manage their appointment arrival. There is a set £25 fee for all appointments that have been missed or cancelled with less than 24 hours' notice.
Accessibility
All our surgeries are on the ground floor with full disabled access throughout.
Emergencies
We understand that occasionally there are dental emergencies and whenever possible we will attempt to offer a same day appointment. If you experience a dental emergency when the surgery is closed, please call NHS Services on 111 for advice. These calls are free from landlines and mobiles.
Complaints
Our aim is to give patients the highest possible standard of service and your comments and compliments are always welcome. In the same manner, we take any concerns or worries you may have very seriously. We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. If your problem cannot be sorted in this way, we operate an official complaints policy which can be downloaded below.
For any dental complaints - please read our Complaints Policy (pdf document - opens in a new window)
General information concerning dentistry regulation can be found on the General Dental Councils website here www.gdc-uk.org (Offsite links open in a new window)
Meet the team
Phillip Cannell
Principal Dentist
GDC NO. 66140
Richard Metcalf
Principal Dentist
GDC NO. 62953
Stephen Franks
Dentist
GDC NO. 66155
Usman Yaqoob
Dentist
GDC NO. 245045
Rachel Peacock
Dentist
GDC NO. 278406
Arsalan Fattahi
Dentist
GDC NO. 266998
Liz Mesher
Dental Hygienist
GDC NO. 5511
Kay Weller
Dental Hygienist
GDC NO. 4622
Emily Tennison
Dental Hygienist
GDC NO. 302698
Angie Blackshaw
Nurse / Receptionist
GDC NO. 118672
Lauren Carr
Marketing & Implant Dental Nurse
GDC NO. 302288
Bethany Golaup
Lead Dental Nurse
GDC NO. 311510
Emma Williams
Dental Nurse Trainee
Saima Rob
Dental Nurse Trainee
Barbie Ross
Practice Manager
GDC NO. 143375
Linda Livermore
Receptionist
Sarah Sleap
Receptionist
Diana Mardell
Administration
Why choose us?
Multi Award
Winning
Five Star
Customer Service
Invisalign
Provider
State Of The
Art Facilities
Leading
Dental Care
People are talking about us
The biggest compliment we receive is when our patients refer their friends and family to Chalkwell Dental Practice. In fact, we have built much of our practice on these valued, trusted recommendations over the years. Read our reviews to hear why our patients are recommending us…